1. Scope and responsible party
ConnectedWorks (Pty) Ltd ("ConnectedWorks", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African data protection law, including the Protection of Personal Information Act 4 of 2013 ("POPIA").
This policy explains how we handle personal information when you visit this website, contact us, enquire about our services or otherwise interact with us in a business context. ConnectedWorks is the responsible party for personal information processed for these purposes.
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name, job title, organisation and business contact details when you contact us by email or telephone.
- Information about a challenge or opportunity included in emails, telephone conversations or other correspondence.
- Information relating to a prospective or existing client, supplier or business relationship.
- Technical information ordinarily generated when you access the website, such as IP address, browser type, device type, access time and referring page, where this is made available by our hosting or security providers.
We generally collect information directly from you. We may also receive business contact information from your organisation, a referral, a publicly available professional source or a service provider acting on our behalf.
3. Why and how we use information
We process personal information only where we have a lawful basis to do so. This may include your consent, taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation or pursuing a legitimate business interest that does not unjustifiably infringe your rights.
We may use personal information to:
- Respond to enquiries and communicate with you.
- Assess, propose, provide and support our consulting and technology services.
- Manage client, supplier and other business relationships.
- Operate, protect, troubleshoot and improve our website and systems.
- Maintain business, tax, security and legal records.
- Establish, exercise or defend legal claims and prevent fraud or misuse.
This website does not include account registration, online payments, advertising trackers or a web contact form. Please do not include passwords, financial details or other sensitive information in an email enquiry.
5. Cross-border processing
Some website hosting, email, IT or security operators may process information outside South Africa. Where that occurs, ConnectedWorks will take reasonable steps to ensure the transfer is permitted under POPIA and that appropriate protections apply.
6. Security and retention
We use reasonable technical and organisational safeguards designed to protect personal information against loss, unlawful access, interference, misuse, alteration or disclosure. No internet or storage system is completely secure, but we review safeguards in light of the nature of the information and the risks involved.
We keep personal information only for as long as necessary for the purpose for which it was collected, to meet contractual or legal requirements, or to establish, exercise or defend legal claims. When information is no longer required, we will securely delete, destroy or de-identify it where reasonably practicable.
7. Your privacy rights
Subject to POPIA and other applicable law, you may ask us to confirm whether we hold personal information about you and request access to it. You may also request correction or deletion of inaccurate, irrelevant, excessive, out-of-date, incomplete, misleading or unlawfully obtained information; object to certain processing; or withdraw consent where consent is the basis for processing.
We may need to verify your identity before acting on a request. Some rights are subject to lawful limitations, including record-retention duties and the protection of another person's rights.
You may lodge a complaint with South Africa's Information Regulator. Current contact and complaint information is available at inforegulator.org.za.
8. Changes to this policy
We may update this policy to reflect changes in our services, technology or legal obligations. The revised version will be published on this page with an updated date. Material changes may also be communicated through another appropriate channel where required.
9. Contact us
For privacy questions or requests, contact ConnectedWorks:
Email: info@connectedworks.co.za
Telephone: +27 82 900 0581
Address: 5300 Kosmosdal, Centurion, 0157, South Africa